Data Collection and Usage
1.1 Personal Data: We may collect and process the following types of personal data: a) Contact Information: such as your name, email address, and phone number.
b) Website Data: data collected through the chat bots on your website, including chat transcripts and user interactions.
c) Usage Information: information about your use of the Service, including IP address, browser type, and device information.
d) Communication Data: information provided when you contact us or communicate with us regarding the Service.
1.2 Purpose of Data Collection: We collect and process personal data for the following purposes:
a) Providing the Service: to deliver and maintain the chat bots on your website and to provide technical support.
b) Communication: to respond to your inquiries, provide updates, and communicate with you about the Service.
c) Analytics: to analyze and improve the performance, functionality, and effectiveness of the Service.
d) Legal Obligations: to comply with applicable laws, regulations, or legal processes.
1.3 Lawful Basis for Processing: We will process your personal data on the following lawful bases:
a) Performance of Contract: the processing is necessary for the performance of the contract between you and Fortitude AI for the provision of the Service.
b) Legitimate Interests: the processing is necessary for our legitimate interests, such as improving the Service and communicating with you.
Data Sharing and Disclosure
2.1 Third-Party Service Providers: We may share your personal data with trusted third-party service providers who assist us in delivering the Service, such as hosting providers or customer support platforms. These third parties are obligated to handle your data securely and in accordance with applicable data protection laws.
2.2 Compliance with Law: We may disclose your personal data to comply with legal obligations, enforce our rights, or respond to legal requests from authorities.
3.1 Data Security Measures: We implement technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. These measures include data encryption, access controls, and regular security assessments.
3.2 Data Retention: We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
4.1 Data Subject Rights: Subject to applicable laws, you have certain rights regarding your personal data, including:
a) Access: the right to request access to the personal data we hold about you.
b) Rectification: the right to request correction of inaccurate or incomplete personal data.
c) Erasure: the right to request erasure of your personal data, subject to certain legal exceptions.
d) Restriction: the right to request restriction of processing of your personal data under certain circumstances.
e) Objection: the right to object to the processing of your personal data, in certain situations.
f) Data Portability: the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
4.2 Exercising Your Rights: To exercise your rights or make a data subject request, please contact us using the information provided in Section 6 (Contact Us). We will respond to your request within the timeframes required by applicable law.
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Fortitude AI Ltd