Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between Fortitude AI Ltd ("Fortitude AI," "we," or "us") and the business entity ("Customer," "you," or "your") engaging Fortitude AI's Chat Logic service ("Service") for the use of chat bots on your website. By using the Service, you agree to be bound by the terms and conditions set forth in this Agreement.

Service Provision
1.1 Service Description: Fortitude AI will provide you with access to the Chat Logic service, which includes chat bots designed to enhance customer interactions on your website.

1.2 Subscription: In consideration of the payment of a monthly subscription fee, you will be granted access to the Service. The subscription fee is based on the pricing plan chosen by you and is subject to change upon prior notice from Fortitude AI.

1.3 Availability: While we strive to provide uninterrupted access to the Service, we do not guarantee that the Service will be available at all times. Temporary interruptions may occur due to maintenance, upgrades, or technical issues.

1.4 Support: Fortitude AI will provide reasonable technical support and assistance related to the Service via email or online ticketing system during regular business hours.

Use of Service
2.1 License Grant: Fortitude AI grants you a non-exclusive, non-transferable license to use the Service solely for your internal business purposes during the term of this Agreement.

2.2 Restrictions: You shall not, and shall not allow any third party to:

a) Modify, adapt, translate, or create derivative works based on the Service;
b) Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying ideas or algorithms of the Service;
c) Use the Service for any unlawful or unauthorized purpose or in a manner that violates any applicable laws or regulations;
d) Distribute, sell, sublicense, rent, lease, or lend the Service to any third party;
e) Remove or alter any copyright, trademark, or other proprietary notices contained in or on the Service. 2.3 User Responsibility: You are solely responsible for the content and interactions facilitated by the chat bot on your website. You agree to comply with all applicable laws, regulations, and third-party rights while using the Service.

2.4 Data Privacy: Fortitude AI will collect and process personal data as outlined in our Privacy Policy, which is incorporated by reference into this Agreement. You acknowledge and agree to the collection, use, and disclosure of your data in accordance with our Privacy Policy and the requirements of the General Data Protection Regulation (GDPR).

Payment and Billing
3.1 Subscription Fees: You agree to pay the monthly subscription fees for the Service as per the pricing plan selected by you. The fees will be charged in advance and are non-refundable.

3.2 Payment Terms: You shall provide valid payment information and authorize Fortitude AI to charge the subscription fees to the provided payment method. You are responsible for maintaining up-to-date and accurate billing information.

3.3 Billing Changes: Fortitude AI reserves the right to change the subscription fees upon providing at least 30 days' notice. Continued use of the Service after the effective date of the fee change constitutes acceptance of the new pricing.

Term and Termination
4.1 Term: This Agreement will commence on the date of your acceptance and will continue on a month-to-month basis until terminated by either party as per the provisions of this Agreement.

4.2 Termination for Convenience: You may cancel your subscription and terminate this Agreement at any time by providing written notice to Fortitude AI. Termination will be effective at the end of the current billing cycle.

4.3 Termination for Cause: Either party may terminate this Agreement immediately upon written notice if the other party breaches any material provision of this Agreement and fails to cure such breach within 30 days of written notice.

4.4 Effects of Termination: Upon termination of this Agreement, your access to the Service will be immediately revoked, and any outstanding fees shall become due and payable. Sections 2.2, 2.4, 3, 4.4, and 5 will survive termination.

Limitation of Liability
5.1 Exclusion of Damages: In no event shall Fortitude AI be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or in connection with this Agreement or the use of the Service.

5.2 Limitation of Liability: Fortitude AI's total liability under this Agreement shall not exceed the total amount of subscription fees paid by you to Fortitude AI for the Service in the three-month period preceding the event giving rise to the liability.

General Provisions
6.1 Entire Agreement: This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior or contemporaneous oral or written agreements and understandings.

6.2 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales to resolve any disputes arising out of or in connection with this Agreement.

6.3 Dispute Resolution: Any disputes arising out of or in connection with this Agreement shall be resolved through good faith negotiations. If the parties are unable to reach a resolution, either party may pursue remedies available under the laws of England and Wales.

6.4 Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the Service.